PRIVACY POLICY

PLEASE READ THE FOLLOWING CAREFULLY

THIS PRIVACY POLICY APPLIES TO USERS IN THE UNITED STATES ONLY. IF YOU ARE LOCATED OUTSIDE THE UNITED STATES, YOU MAY NOT USE OUR SERVICES. YOUR USE OF THIS SERVICE CONSTITUTES ACCEPTANCE BY YOU OF THIS PRIVACY STATEMENT.

ROLAND THE BUILDER (collectively, "ROLAND THE BUILDER", "we", "our" and "us") has created this privacy statement ("Statement") in order to demonstrate its firm commitment to the privacy of the details that you provide to us when using www.rolandthebuilder.com ("the website"), as the data controller for the purposes of applicable United States federal and Florida state privacy laws.

At ROLAND THE BUILDER, we are committed to maintaining the trust and confidence of all visitors to our website. In particular, we want you to know that the website is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

We believe your business is no one else's. Your Privacy is important to you and to us. So, we'll protect the information you share with us. To protect your privacy, ROLAND THE BUILDER follows different principles in accordance with worldwide practices for customer privacy and data protection.

- We won't sell or give away your name, mail address, phone number, email address or any other information to anyone.

- We'll use state-of-the-art security measures to protect your information from unauthorized users.

Therefore, to provide you with our services we need to collect your personal data. This Privacy Policy (the "Policy") informs Users (a "User", or "You") of our policies regarding the processing of Personal Information we receive from Users of the website.

In this Privacy Policy, we've provided detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

We take your privacy seriously and take measures to provide all visitors and users of the website with a safe and secure environment.

The Personal Information on the website is collected, controlled and processed by:

Roland the Builder
Phone: +1 305-676-9541
Email: [email protected]

1. INFORMATION WE COLLECT AND OBTAIN

We obtain personal information about you from a variety of sources. This includes personal information you provide to us directly, information we obtain from other sources, and information we gather through automated means.

Information you provide to us. When you visit our website, register for webinars, participate in training programs, engage with our coaching services, or directly correspond with us, we may collect certain types of information from you:

• Contact information (such as name, email address and telephone and/or mobile numbers);

• Your payment information, when needed to facilitate transactions for our webinars, training programs, or coaching services (processed securely through Stripe);

• Registration information for webinars and training programs;

• Professional information relevant to coaching services;

• Reviews, comments, feedback, and/or surveys regarding our services;

• Other information you may provide to us when you fill a form, such as through our "Contact Us" feature.

Information obtained from other sources. We may obtain personal information about you in connection with the Services from publicly and commercially available sources and from our affiliates and/or business partners, including:

• Demographic data (such as profession, industry, and business interests);

• Professional data relevant to our training and coaching services;

• Engagement data from webinar platforms and training systems;

• Information from social media platforms where you interact with our content.

Information Collected by Automated Means through Our Services. We may gather by automated means (such as cookies, web beacons, web server logs, JavaScript and other similar technologies) certain information through our Services:

• Your Internet Protocol (IP) address;

• Device information, including unique identifiers and connection information;

• Your device type and settings, software used, browser type and operating system;

• Websites or other services you visited before and after visiting the Services (referring URL);

• Web pages and content you view and links you click on within the Services;

• Webinar attendance and engagement metrics;

• Dates and times you access or use the Services;

• Location information, including the city, state and zip code associated with your IP Address;

• Your interaction with our training materials and coaching resources.

2. COOKIES AND SIMILAR TECHNOLOGIES

Cookies are small files that we or others send to and store on or with your computer so that your computer, browser, mobile app or other application can be recognized as unique the next time you access, visit, use or otherwise take advantage of the Services or other media. Cookies may also reflect demographic data pertaining to you or other data linked to information you submit. One use or consequence of cookies is to enable you to receive customized content, services or information, and to track your progress in our training programs. You are always free to decline any cookies we use by adjusting the settings of your browser, as your browser may permit; however, some products, services or features might not be available or operate properly if cookies are not enabled.

In addition, we, our service providers and others sometimes use data-gathering mechanisms on the Services, including without limitation "web beacons", "clear GIFs", "pixels" and/or "tags". These perform statistical and administrative functions, such as measuring site and page traffic, tracking webinar attendance, verifying training completion, gathering related information and typically do so without detracting from your online experience.

3. HOW WE USE THE INFORMATION WE OBTAIN

We, or service providers acting on our behalf, may use the information collected from and about you to:

• Provide our webinar, training, and coaching services, including authorizing purchases and processing payments through Stripe;

• Schedule and deliver webinars, training sessions, and coaching appointments;

• Send confirmations, reminders, and follow-up materials for our services;

• Track your progress and engagement in our training programs;

• Send promotional materials, alerts regarding upcoming webinars, new training programs, and other communications, including text/SMS messages if you provided your mobile number and opted in to receive such messages;

• Communicate about, and administer participation in, special events, promotions, programs, offers, surveys, and feedback requests;

• Respond to inquiries from you and other third-parties, including inquiries from law enforcement agencies;

• Provide technical support for our platforms and services;

• Generate suggestions about training content and coaching services you may benefit from;

• Improve and customize our webinar, training, and coaching offerings;

• Operate, evaluate and improve our business;

• Protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;

• Comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our terms of service and other policies; and

• In other ways for which we provide specific notice at the time of collection.

4. DISCLOSURE OF YOUR PERSONAL INFORMATION

We may disclose your personal information to selected third parties, including:

• Third party service providers who perform services on our behalf, including:

- Stripe for payment processing

- Go High Level for CRM and marketing automation

- Webinar and training platform providers

- Email distribution services

- IT and hosting services;

• Professional advisors such as accountants, lawyers, and consultants;

• In the event that we sell or buy any business or assets, the prospective seller or buyer of such business or assets (and their respective advisers);

• If ROLAND THE BUILDER or substantially all of its assets are acquired by a third party, to the relevant third party (and its advisers);

• Analytics providers that assist us in the improvement and optimization of our websites and services;

• Law enforcement agencies or other third parties for legal compliance purposes.

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use, our Terms and Conditions and other agreements, or to protect the rights, property, or safety of ROLAND THE BUILDER, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud detection and protection and credit risk reduction.

5. HOW WE HOLD AND PROTECT YOUR PERSONAL INFORMATION

How we keep your personal information secure. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions are carried out by Stripe over encrypted connections using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, training platforms, or coaching portals, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

6. OUR RETENTION OF YOUR PERSONAL INFORMATION

The periods for which we keep your information depend on why your information was collected and what we use it for. We will not keep your personal information for longer than necessary other than for our business purposes or for legal requirements. We typically retain:

• Transactional records for 7 years for accounting and tax purposes

• Training progress and certification records for the duration of your engagement plus 3 years

• Marketing communications preferences until you unsubscribe

• Website analytics data for 26 months

7. WHAT ARE YOUR RIGHTS TO YOUR DATA?

All Your Personal Information we collect will always belong to you. However, we are a collector and a processor of Your Personal Information. That implies on us obligations to respect your rights to Personal Information and facilitate the exercise of your rights thereto. In order to use any of your rights at any time please contact us and we will facilitate the exercise of your rights free of charge. We will inform you on the actions taken by us under your request as soon as practically possible, but in any case, not later than in 30 (thirty) calendar days.

In accordance with effective regulations, you have a significant number of rights related to your Personal Information, such as:

Right to access. You may obtain from us the confirmation as to whether or not personal data concerning you is being processed and get access to such personal data. You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection office at [email protected], and we will work with you to remove any of your personal data we may have.

Right to rectify your inaccurate Personal Information and to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to erase your Personal Information. Please note that a request to erase your Personal Information will also terminate your account on the Site and may affect your access to training materials. We will automatically and without undue delay erase your Personal Information when it is no longer necessary in relation to the purposes for which it was collected or otherwise processed.

Right to restrict processing of your Personal Information.

Right to data portability. You may obtain from us the personal data concerning you and which you have provided to us and transmit it to another Personal Information Controller.

Right to object to processing of Your Personal Information.

Right to withdraw your consent to the usage of your Personal Information at any time.

Right to lodge a complaint. We take privacy concerns seriously. If you believe that we have not complied with this Privacy Policy with respect to your Personal Information, you may contact us at:

Email: [email protected]
Phone: +1 305-676-9541

8. ANALYTICS

When someone visits the website, we use third-party services, including Google Analytics and Go High Level analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to track things such as the number of visitors to various parts of the site, webinar attendance, training engagement, and interactions with the site. This information is processed in a way which does not identify anyone. We do not make and do not allow Google or other analytics providers to make any attempt to find out the identities of visitors to our website.

9. SECURING PRIVACY

To transfer data between our websites, our applications and backends, communication is encrypted using the SSL (Secure Socket Layer) encryption. We protect the systems and processing by a series of technical and organizational measures. These include data encryption, pseudonymization and anonymization, logical and physical access restriction and control, firewalls and recovery systems, and integrity testing. Our employees and contractors are regularly trained in the sensitive handling of personal data and are obliged to observe data secrecy in accordance with legal requirements.

10. MINORS

We do not knowingly gather or otherwise process personal data of minors under the age of 18. Our webinars, training programs, and coaching services are designed for adult professionals and business owners. If we notice that one of our users/visitors is a minor, we'll immediately take steps to remove their information. If you believe we have processed or still hold information on minors, please send us an email at [email protected], and we'll remove it as soon as possible.

11. CHANGES IN THE PRIVACY STATEMENT

The effective date at the top of this page indicates when this Privacy Statement was last revised. We will notify you before any material change takes effect so that you have time to review the changes. Any change is effective when we post the revised Privacy Statement. Your use of the Services following these changes means that you accept the revised Privacy Statement.